Order Information – Order, Change & Status

Welcome to the order information of UHR & UHR. Here you will find important information about your order, payment confirmation, order changes, cancellation, and shipment tracking.

Our goal is to provide you with a transparent, secure, and straightforward ordering process.

Order Confirmation & Receipt of Payment

After successfully completing your order, you will generally receive an order confirmation by email.

Depending on the payment method selected, it may take different amounts of time for us to receive and fully allocate your payment. For certain payment methods, processing may take up to 3–5 business days

Please also check your spam folder if you have not received an order confirmation.

If you have any questions about your payment or order confirmation, our customer service team will be happy to help.

Change or Cancel Order

Would you like to change or cancel your order? Please contact our customer service team as early as possible.

As long as your order has not yet been prepared for shipment or shipped, we will be happy to check whether a change or cancellation is possible.

Orders Already Shipped can generally no longer be stopped before shipping. Your statutory right of withdrawal remains unaffected.

If you no longer wish to keep your order, you can contact our customer service team and receive information about returns and refunds.

Order Status & Shipment Tracking

Would you like to know where your order is?

On our website, Order Tracking you can check the current shipping status of your order, provided that the relevant shipment information is available.

As soon as your order has been shipped and a tracking number is available, you can track the delivery progress with the respective shipping service provider.

Questions about your order?

Our customer service team will be happy to assist you with questions about orders, payments, changes, cancellations, and deliveries.

Email: info@uhrunduhr.de

Phone / WhatsApp: +49 178 2438044

Please provide your order number in your inquiry if possible, so that we can process your request quickly and efficiently.

Thank you for your trust in UHR & UHR!

Your UHR & UHR Customer Service Team