Frequently Asked Questions

Are all watches and jewelry items genuine?

Yes, at UHR & UHR we exclusively offer genuine products. The authenticity of our products is our highest priority.

How long does shipping take?

The delivery time depends on the respective product and delivery address. The estimated delivery time will be displayed during the ordering process.

What are the shipping costs?

The shipping costs will be transparently displayed before you complete your order.

Can I return my order?

Yes, consumers generally have a statutory right of withdrawal of 14 days. Further information can be found in our cancellation policy.

Do the watches have a warranty?

All products are covered by statutory warranty rights. If an additional manufacturer's warranty exists, you will find relevant information in the product documentation.

Which payment methods are accepted?

All available payment methods will be displayed during the ordering process.

How can I track my order?

After shipping, you will receive a shipping confirmation. If tracking is available, you will also receive the relevant information.

Can I change or cancel my order?

Please contact our customer service as soon as possible. We will gladly check whether a change or cancellation is possible before shipping.

What should I do if my item arrives damaged?

Please contact our customer service and describe the problem. We will assist you with the next steps. Your statutory rights remain unaffected.

How can I contact customer service?

You can reach us by email at info@uhrunduhr.de or via our contact form. We are happy to help.